COPS feature
Client portal and online registration for court-ordered programs
The COPS client portal is a participant-facing web portal with MFA sign-in where clients see their programs, upcoming classes, account ledger, and documents, complete progress forms and signatures, and register for your program online.
Most front-desk calls are the same three questions: when is my next class, what do I owe, and can you send my letter. The COPS portal answers them. It runs in all browsers on desktop, tablet, and mobile, with no app to install, and COPS is HIPAA compliant.
What clients see
What can participants do in the COPS client portal?
After signing in with MFA, a client sees their programs, upcoming classes, account ledger, and documents on the portal home page.
The problem
Without a portal, staff field calls about schedules and balances all day and email documents one at a time.
How COPS solves it
- Programs and upcoming classes on one home screen.
- An account ledger showing charges and payments, with payment options when your program enables them.
- Documents your staff share, available to download.
- Progress report forms clients review or complete from the portal.
Related: Payments and fees
Self-service
Which tasks can clients handle without calling the office?
Supported portal workflows include password recovery, profile and contact updates, document upload, activity-form answers, document review, and required approvals and signatures.
The problem
Every address change or signed form that comes through the front desk is another chance for a typo or a lost page.
How COPS solves it
- Clients recover forgotten passwords themselves.
- Clients update their own profile and contact details.
- Clients upload documents and complete assigned forms.
- Required approvals and signatures are captured in the portal.
- Where a program enables it, clients can check in to sessions through the portal.
Related: Kiosk and portal check-in
Online registration
Can new participants register through the portal?
Yes. Clients can register at the portal registration page or through a public registration form you embed on your website. Staff accept or deny each registration.
The problem
Court-referred participants often call after hours. If they cannot register then, they call a competitor in the morning.
How COPS solves it
- Configure which fields show and which are required.
- Staff are notified of new registrations.
- Participants can request a preferred start session for staff to confirm.
Related: Intake and enrollment
Guardians and access
Can parents or guardians use the portal for a minor client?
Yes. Staff can link guardians or authorized contacts to eligible clients, invite them into the guardian portal, and control what information, documents, and activities they can access.
The problem
Juvenile and family programs need a parent involved, but sharing a child's login or emailing records is not acceptable.
How COPS solves it
- Invite guardians with their own portal access.
- Control document and report sharing per guardian.
- Authorized staff can launch the portal as a client to troubleshoot what they see.
Checklist
Client portal rollout checklist
- Turn on portal access for active clients and send portal passwords.
- Decide which documents and reports are shared to the portal.
- Enable portal payment options if you take online payments.
- Embed the registration form on your website.
- Invite guardians for any minor clients.
- Tell clients the portal works in any browser on their phone; there is nothing to install.
Industries
Programs this feature helps.
Guides and videos
Related reading.
Questions and answers
Frequently asked questions
Does the COPS client portal use multi-factor authentication?
Yes. The client portal uses MFA sign-in.
Is there a mobile app for clients?
No native app is needed. The portal is part of the COPS web app and works in all browsers on desktop, tablet, and mobile.
Can clients pay their balance in the portal?
Yes, when your program enables portal payment options. Programs can choose Stax, Stripe or Square as their payment provider.
Do courts or probation officers use the portal?
No. The portal is for participants and their guardians. Courts and probation officers receive reports from your staff.
Is the client portal included?
Yes. Every COPS module is included for all clients and configured during onboarding.
How do we try the portal?
Start a 10-day free trial at https://cops.develoapps.com/signup, or book a demo.
Ready to cut the front-desk phone calls?
More COPS features