Questions and answers
Frequently asked questions
Can COPS manage 26- and 52-week curricula with fixed session counts?
Yes. The program scheduler creates the recurring weekly curriculum, enrollments track start and end dates, attendance is recorded per session, and full rosters can be marked in bulk from the dashboard calendar.
What proof of attendance does COPS give courts?
Kiosk check-in captures the participant's signature with a timestamped audit-trail note, attendance reports export to CSV, Excel, or PDF, and per-class session notes add context when courts or probation ask for more.
Can we generate compliance letters and completion certificates?
Yes. Merge-tag document templates generate per-participant letters and certificates, and the document history report tracks every document generated, for whom, and when.
Does COPS flag missed sessions automatically?
Attendance reports surface absences and unmarked sessions per participant, and the dashboard calendar shows the current state of every group. COPS also includes automated alerts and reminders.
Can we run multiple locations and facilitators?
Yes. Settings and kiosk configuration are per-location, staff can be assigned to specific scheduled classes, and attendance reports cover the whole organization.
Can participants pay program fees online?
Yes. The client portal supports online card payment with payment history and receipts; staff can also process card, ACH, and PayPal-invoice payments.